Cancellation & Return Policy
Cancellation Policy :
- In case there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched.
- You can request your order cancellation by sending mail us at firstname.lastname@example.org
- Prepaid orders are not eligible for cancellation once placed.
· Our policy last 7 days. If 7 days have gone by since your purchase, Unfortunately we can't offer you a replacement.
· For a replacement, customer needs to raise query through customer care mail ID email@example.com, we do not accept replacement request through call or whatsapp. once our customer care executive approves the query, they will assist you with warehouse address and replacement procedure.
· If a customer wants to replace the product, in any case, they need to send the product by their own courier service to our warehouse and only after approval from our customer care executive. Vastravila will not bear the courier charges.
· As soon as we receive the product in our warehouse, we will proceed for replacement and will send you the new product. It may take up to 5 to 7 working days.
PRODUCT REPLACEMENT IS ACCEPTED UNDER FOLLOWING CONDITIONS:
- Delivered Damage and Defective Product
- Wrong product delivered
- Wrong color, size
- Part of product missing
PRODUCT REPLACEMENT IS NOT ACCEPTED UNDER FOLLOWING CONDITIONS:
· Product is Washed/ Damaged/ Worn by customer
· Part of delivered full product is missing
· Products which were sold as combos/sets, are not eligible for return/replacement as individual items
· If, according to your opinion you don't like the product, this reason is not acceptable
· Replacements will be made basis availability of that product on the website
· In case of damaged from your side, this product is non-replaceable
· Bank refund is not available in any condition. product can be replaced only when we receive the product back at our warehouse.
· We shall not refund the shipping charges paid by you while purchasing the item.
· We shall not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods.
· For alterations, you can send the product back to us for which the shipping charges will be borne by the customer.
· We will not process a refund/replacement in case you do not like the product due to any reason. Our customers are hereby notified that we do not accept any cancellations.
· No return shall be accepted for the items sold in clearance sale or during any promotional offers.
· Replacements are valid only when the products returned are intact with original brand tags, packaging & are unused without any damage.
· We do not accept direct returns to our warehouse without prior intimation. Customer needs to get in touch with our Customer Service Team before sending the product to our warehouse.
· If customers return the product without any prior information to our customer support then the parcel will not be accepted back.
· A person who ordered from our website www.vastravila.com, is agreed to our all the terms & conditions mentioned as above. One who does not agree with them, should not proceed to order anything from our website www.vastravila.com
· All the legal cases will be the treated in only Surat jurisdiction court.
Embellishment Related Issues:
Apparel consisting of embellishments like beads and sequences usually has the tendency to come off. Even with perfect handling, care and packaging this cannot be completely avoided. During physical transit, some of them may come loose, hence if you see such situations arise when you unpack or wear your attire, do not worry as it is a common issue.
If you have any question about our replacement policies, we’ll do our best to answer them. Please contact us at firstname.lastname@example.org for more information about returns & cancellations.