At Vastravila.com, we are committed to ensuring your satisfaction with every purchase. Our return policy is designed to make it easy and convenient for you, whether you bought clothing or school uniforms online or offline.
1. Returns Eligibility
You may return items within 7 days of delivery for a refund or replacement. Items must be:
- Unwashed and unused
- In original packaging with tags intact
- For school uniforms, size and design must match the original order
2. Online & Offline Returns
Returns can be initiated online through your account or by contacting our support team. If purchased offline, please retain your receipt and contact us to facilitate the return.
3. Refund Process
- Online payments are refunded via Razorpay within 5–7 business days after we receive the returned item.
- Offline payments (cash/cheque) will be refunded at the store or as agreed with customer support.
- Shipping costs are generally non-refundable unless the return is due to a defect or wrong item.
4. Exchanges & Replacements
If you need a different size or color, please request an exchange. Exchanges are subject to item availability. We recommend checking your uniform size carefully before ordering to avoid inconvenience.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product, contact our support team immediately. We will arrange a replacement or full refund at no additional cost to you.
For any questions or assistance with returns, please contact our support team. We are here to make your shopping experience hassle-free and convenient.